Dear Guest,

Welcome, and thank you for choosing to stay with us at Mercure Canberra Belconnen. We’re delighted to have you as our guest and hope you enjoy a comfortable, memorable stay.

Please find below everything you need to know to make the most of your time with us — from hotel facilities and dining, to important safety information and how we care for the local environment.

Your Stay at a Glance

Reception

Our team is available 24 hours a day. For any assistance, please call 8100 from your room telephone.

Check-in & Check-out

Check-in is from 2:00pm and check-out is by 10:00am. Accor loyalty members enjoy a complimentary late check-out until 11:00am — membership is free to join, so please ask at reception if you’d like to take up this offer.

Hotel Security

The front doors to the hotel are locked between 11:00pm and 6:00am. During these hours, please swipe your room key on the reader to enter, or use the intercom beside the door for assistance from our night staff.

To ensure a comfortable stay for all our guests, we kindly ask that you:

• Keep noise to a minimum, particularly after 10:00pm
• Are considerate of neighbouring rooms when using televisions or speakers
• Note that parties are not permitted at any time, and all rooms are non-smoking
• Respect the neighbouring residents and keep noise to a minimum outside the hotel after 10:00pm

Wi-Fi

Complimentary Wi-Fi is available throughout the hotel, including in your room. Simply select the “ACCOR” network, accept the terms and conditions, and you’re connected.

Housekeeping

All rooms are serviced daily, with linen changed every third day. If you’d prefer housekeeping not to enter, please display the red Do Not Disturb light outside your door.

Television

All rooms are fitted with Chromecast. Follow the on-screen instructions to cast your favourite content from your own device to the TV.

Dining

Breakfast Buffet

Served inside the Canberra Labor Club.

• Monday to Friday: 7:00am – 9:30am
• Weekends and public holidays: 7:00am – 10:00am

Selections Bistro

Inside the Canberra Labor Club, open 7 days.

• Lunch: 12:00pm – 2:00pm
• Dinner: 5:30pm – 9:00pm

Café on Chandler

A modern coffee lounge inside the Canberra Labor Club, open from 10:00am daily.

Gianni’s Italian Restaurant

• Lunch: 11:30am – 2:30pm
• Dinner: 5:30pm – 8:30pm (Sunday to Thursday), 5:30pm – 9:00pm (Friday & Saturday)

Bar 59

On the top floor above the hotel with beautiful views over Lake Ginninderra, open Thursday, Friday & Saturday nights from 4:00pm – 10:00pm

Canberra Labor Club Membership

We recommend hotel guests join the club — membership costs just $1 for 10 years, and new members receive a complimentary drink plus members’ pricing in the restaurant. Please sign up at the club reception desk.

Accor Plus 

Accor Plus Explorer members are entitled to a 15% discount in Selections Bisto. Please ensure you present your membership card before ordering. Dining discounts are calculated from the non-member menu prices. 

Hotel Facilities

Gym

Located on the basement level and accessible 24 hours a day with your room key.

Laundry & Ice Machine

A self-service laundry and ice machine are available in the basement, accessible 24 hours a day with your room key. Laundry detergent is available from reception on request.

Hotel Parking

Overnight parking is $15.00 per night, per vehicle. Please have your ticket validated at reception — once validated, it can be used for multiple entries and exits during your stay.

Electric Vehicle Charging

Complimentary EV charging stations are available on Level 4 of the carpark.

Luggage Storage

Luggage storage is available at the reception desk — ideal for early arrivals or late departures. Simply ask our team on arrival or before you check out.

Pet Policy

Please note that pets are not permitted at the hotel.

Getting Around

Taxis

Need a taxi? Our reception team can book one for you at the touch of a button — simply ask at the desk and we’ll arrange it on the spot.

Emergency Information

Emergency Services

For Fire, Police, or Ambulance in an emergency, call 000.

Nearest Hospital

North Canberra Hospital is approximately a 6-minute drive from the hotel.

Evacuation Procedure

An evacuation diagram showing your nearest emergency exit route is displayed inside every room. Please familiarise yourself with this on arrival.

In the event of an evacuation, our designated assembly point is the open-air carpark on Chandler Street — turn right as you exit the hotel.

Our Sustainability Commitment

At Mercure Canberra Belconnen, we are committed to reducing our environmental footprint, supporting local communities, and protecting the natural and cultural heritage of the region. We are proud to be certified under the Ecotourism Australia Sustainable Tourism Certification program, reflecting our ongoing commitment to responsible, sustainable tourism.

How You Can Help During Your Stay

• Take your room key with you and switch off lights, TV, and air-conditioning when you leave for the day
• Our air-conditioning is set for optimal efficiency at 22°C, in lake facing rooms we suggest to keep your curtains closed while you are out
• Hang your towels to reuse them, or leave them on the floor if you’d like fresh ones
• Hang the Skip the Clean door hanger outside your door to opt out of daily housekeeping and earn 100 Accor Live Limitless reward points, while helping us save water and energy

Recycling & Waste

All rooms are fitted with a dual-compartment bin for general waste and co-mingled recycling. Please help us reduce landfill by separating your waste:

• Recycling: office paper, clean cardboard, glass bottles, aluminium cans, milk and juice cartons, rigid or hard household plastic bottles
• General waste: takeaway coffee cups, waxed paper, tissues, paper hand towels, food, soiled packaging, soft plastics including plastic bags, biscuit and chip packets

Bottles and cans collected in the hotel are recycled with ReCollect, with proceeds directed to the National Zoo & Aquarium Conservation Team. 

Local Wildlife

Canberra is known as the “Bush Capital” for good reason. Native wildlife — including kangaroos, cockatoos and snakes — can often be seen around Lake Ginninderra. Please don’t feed or approach wild animals and keep a safe distance at all times.

If you find sick, injured, or orphaned native wildlife, please contact ACT Wildlife on 0432 300 033, or Access Canberra on 13 22 81 for larger animals such as kangaroos.

Exploring Belconnen & Canberra

Lake Ginninderra

A 7km foreshore loop popular for walking and cycling, just a short distance from the hotel.

Capital Food Market

Fresh local produce, open daily from 8:00am to 6:00pm.

Westfield Belconnen Shopping Centre

One of Canberra’s largest shopping centres, with around 255 stores anchored by Myer, Kmart, Target, Coles, Woolworths, and Aldi, plus roughly 65 fashion, footwear, and accessories retailers, a Hoyts cinema, food court, and dining options.

• Monday to Thursday: 9:00am – 5:30pm
• Friday: 9:00am – 9:00pm (late night shopping)
• Saturday: 9:00am – 5:00pm
• Sunday: 10:00am – 4:00pm

Belconnen Arts Centre

Exhibitions, performances, and workshops celebrating local and First Nations art and culture.

Acknowledgement of Country

Mercure Canberra Belconnen acknowledges the Ngunnawal people as the Traditional Custodians of the land on which our hotel stands, and pays respect to their Elders past, present and emerging. We recognise their continuing connection to land, water and community.